Can I get a refund if I cancel my move booking?

How much of your deposit (booking protection fee) is refunded depends on when you cancel. This applies to moves booked through an instant estimate or a consultant estimate (Platform Safe Booking).

• For emergency dispatch, where you booked with less than 48 hours left before the move and dispatch is already underway, there's no refund even if you cancel within 12 hours.
• If your booking is canceled because of the driver's circumstances, we'll assign another driver at the same price, and if the price goes up, Saalgu covers the difference. If you prefer, we'll refund your deposit in full.
• If you only want to change the date, see Changing your moving date instead of canceling.

Tell us you're canceling through a channel that leaves a record (the “Saalgu” KakaoTalk channel, a text to your contact person, or cs@saalgu.com). The time you sent it is what counts, and a cancellation you only told the driver about is not accepted. For details, see How to cancel a booking, and for when the money comes back, see When refunds arrive.

For B2B Integrated Booking, if you cancel up to 7 days before the move, we refund what you paid in advance when booking minus the contract fee (10% of the moving price). Within 7 days of the move, there's no refund.