Move Status
Saalgu pursues honest moving through clear standards.
Reassigned at the same price, any increase on Saalgu
Even if a driver unilaterally cancels your move, don't worry. Saalgu assigns another driver at the same price, and if the price goes up, Saalgu covers the difference. If you'd rather cancel than be reassigned, we refund your deposit in full.
Damage & loss covered up to 10 million won per case
Rest assured even against unexpected damage or loss during your move. The driver pays first, directly or through insurance, and if that doesn't resolve it, Saalgu Care compensates up to 10 million won per case. * The amount follows Korea Consumer Agency standards.
Extra charges beyond the quote: the amount you paid, covered
If your belongings and the quote details are unchanged but you're asked on site for charges beyond the quote, please tell Saalgu before paying. If you've already paid, send us proof and we'll compensate the amount you actually paid.
Cancel within 12 hours of paying for a full deposit refund
It's okay if you change your mind or your schedule changes after booking. If you cancel within 12 hours of paying the deposit (booking protection fee), we refund the deposit you paid in full.
Unpacking falls short? We redo it within 7 days
Even if the organizing or cleaning looks incomplete, don't worry. Send us photos within 7 days (for unpacking, counting your moving day; for cleaning, from the day it was finished) and we'll redo the work (for cleaning, missed spots in the basic scope).
