Can I get compensation if something is broken or lost during the move?

Yes. For moves booked with Saalgu (Platform Safe Booking and B2B Integrated Booking), if something is broken or lost through the driver's fault, the driver (and the driver's insurance) pays first, and if that doesn't work out, Saalgu compensates through Saalgu Care up to 10 million won per case. Lost items are also compensated if there's proof.

• Let Saalgu know within 14 days, counting your moving day.
• You'll need proof such as before-and-after photos, purchase records and a repair estimate.
• The compensation amount is set according to the Standard Terms for Moving Freight and the Moving Dispute Mediation Casebook, with depreciation for how long the item has been used.

Not compensated: cases where you've already been compensated by the driver, where you repaired or replaced the item before claiming, natural disasters such as weather, animals and plants, items you carried together with the crew or by yourself, items broken because of poor packing, and cases with no proof.

Moves where you contract directly with a moving company, such as on-site-visit estimates for full-pack or semi-pack moves of homes 21 pyeong or larger, aren't covered by Saalgu Care. In that case, please claim against the moving company you contracted with. For how to report it, see Reporting damage or loss.