By when and how do I report damage or loss?

When the move is finished, check the condition of your belongings together with the driver, and if anything looks wrong, say so on the spot. For damage or loss you discover later, let Saalgu know in writing within 14 days, counting your moving day (the “Saalgu” KakaoTalk channel, a text to your contact person, or cs@saalgu.com).

What to send

• The item's name, brand and model, and when you bought it and for how much (a receipt or payment record for expensive items)
• Photos from before the move (if you have any) and current photos: at least 1 of the whole item and at least 2 close-ups of the damaged area
• A short note on when you noticed it and during what part of the work
• If it can be repaired, a repair estimate or diagnosis report. Please don't repair it first; talk to Saalgu before you do.
• The compensation amount you're asking for

How it's handled: Report received → Facts checked with the driver → Driver's insurance coverage checked → Compensation amount agreed → Payment

Under the Standard Terms for Moving Freight, you can claim directly against the moving company (driver) within 30 days from your moving day. For what is covered and up to how much, see Damage and loss compensation.