Can extra charges be added to my estimate?

If your belongings and conditions match what's on your estimate, there are no extra charges. If things turn out different from the estimate, extra charges can come up in cases like these:

• There are items that weren't in the estimate, or more large furniture or appliances
• The elevator can't be used, so stair work or a ladder truck becomes necessary
• The truck can't park in front of your home, so things have to be carried a long way on foot
• It's a general move but your things aren't packed, or you applied with “Helpers available” but couldn't help carry
• You ask for work you didn't mention in advance, such as taking apart and reassembling furniture or adding a stop
• The driver has to wait a long time because of your circumstances

Before any extra charge, you'll be told the reason and the amount, and it only goes ahead once you agree. For B2B Integrated Booking, extra charges are final only once Saalgu (its operations team or the on-site manager Saalgu designates) confirms them; the driver can't decide them alone.

If something changes before your move, get a revised estimate as described in Changes after booking. If you're asked for extra money even though everything matches the estimate, see When you're asked on site for money not in the estimate.