When, and to whom, do I pay for the move?

Most moves (Platform Safe Booking) are paid in two parts.

• When you book: Pay the deposit to Saalgu.
• After the move: Pay the balance to the driver. If nothing has changed from the estimate, it's exactly the balance shown on your estimate.

With B2B Integrated Booking, used when you need a tax invoice, you pay the full moving price to Saalgu. You pay a deposit (prepayment) when you book, and the remaining balance to Saalgu after loading is finished and before the driver leaves.

If the price changed because work different from the estimate came up on site, you're told the reason and amount before the work, and you pay the amount you agreed to (for B2B Integrated Booking, only the amount Saalgu has confirmed). Even if something was damaged, please pay the balance as agreed. If the driver admits the damage and you agree on an amount, that amount can be taken off the balance (for B2B Integrated Booking, when Saalgu has confirmed it). If you can't reach an agreement, Saalgu handles compensation separately.