What does Saalgu Care cover?

Saalgu Care is protection that comes with moves booked through Saalgu (Platform Safe Booking and B2B Integrated Booking). It doesn't apply to the company-connection type, where you contract directly with a moving company, such as on-site-visit estimates for full-pack or semi-pack moves of homes 21 pyeong or larger.

• If the driver cancels: We assign another driver at the same price, and Saalgu covers any price increase. If you prefer, we refund your deposit in full.
• Damage and loss: The driver (and the driver's insurance) pays first, and if that doesn't work out, Saalgu compensates up to 10 million won per case. Let us know within 14 days, counting your moving day.
• Extra charges not in the estimate: With Platform Safe Booking, if your belongings and conditions matched the estimate but you paid money such as meal money or a tip for the crew, we compensate the amount you actually paid. With B2B Integrated Booking, you only pay extra charges that Saalgu has confirmed.
• 12-hour deposit refund: With Platform Safe Booking, cancel within 12 hours of paying and we refund the deposit in full (emergency dispatch excluded). B2B Integrated Booking follows its own refund rules.
• Poor unpacking and arranging: Let us know with photos within 7 days, counting your moving day, and we'll redo the work.

See the full conditions on the Saalgu Care page.