It's past the agreed time and the truck hasn't arrived

First, try calling your driver. If you can't get through, let us know right away at 1551-2425 or the contact number in your KakaoTalk notification. It's faster if you text us your “address, agreed time and current situation.”

Saalgu checks the driver's location and expected arrival time and lets you know. If the driver still can't be reached or is running very late, we'll check whether we can send another vehicle and let you know.

Compensation for the delay, or canceling the contract because of it, is handled separately under the Standard Terms for Moving Freight.